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Privacy policy

This policy describes the data we process when you use this website, and the rights available to you. It is written in accordance with the General Data Protection Regulation (GDPR).

Data controller

Dénomination légale complète (ex: VMCD SRL), Rue Exemple 1, 1000 Bruxelles, Belgique, company number BE 0XXX.XXX.XXX.

For any question about your data: info@vmcd.be, or by phone on +32 2 000 00 00.

Data collected and purposes

Quote request form — name, email, phone, postcode, property type, service requested and description of your situation. This data is used solely to handle your enquiry, reply to you and prepare a quote. Legal basis: pre-contractual steps taken at your request, and your consent to being contacted.

Technical browsing data — we use cookieless audience measurement, which does not identify you individually and builds no advertising profile. Legal basis: legitimate interest in knowing site traffic.

Server logs — the host temporarily retains technical logs (IP address, timestamp, page requested) necessary for the security and proper operation of the service. Legal basis: legitimate interest in site security.

Cookies

This site sets no advertising cookies and no third-party marketing trackers.

A single functional cookie remembers the language you selected, so you get the right version of the site on your next visit. It contains no personal data and is strictly necessary for the multilingual operation of the site.

You can delete this cookie at any time through your browser settings, with no consequence other than resetting your language preference.

Recipients

Your data is never sold, rented or passed on for advertising purposes.

It is accessible to Dénomination légale complète (ex: VMCD SRL) staff handling your enquiry, and to our technical providers acting as processors: the website host (Vercel Inc.) and our email delivery provider (Resend, Inc.).

Some of these providers are established outside the European Union. Any transfers rely on the safeguards provided for by the GDPR, in particular the European Commission's standard contractual clauses.

Retention period

Quote requests with no follow-up: retained for 12 months, then deleted.

Enquiries that led to work: retained for the duration of the commercial relationship, then for the statutory retention period applicable in Belgium to accounting and commercial records.

Technical logs: retained for a limited period by the host, in accordance with its own retention rules.

Your rights

You have the right of access, rectification, erasure, restriction of processing, objection and data portability. You may also withdraw your consent at any time, without affecting the lawfulness of processing already carried out.

To exercise these rights, write to info@vmcd.be. We reply within one month. We may verify your identity before acting.

You have the right to lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels (www.dataprotectionauthority.be).

Security

The site is served exclusively over HTTPS. Access to enquiries received is limited to those who need it to handle your case.

Please do not send sensitive data within the meaning of the GDPR through the form (health data, data relating to convictions, etc.): it is not needed to handle your enquiry.

Calculators

The calculators on this site run entirely in your browser. The values you enter are not transmitted to us and are not stored anywhere.

Changes

This policy may be updated to reflect legal or technical developments. The version in force is the one published on this page.

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