Terms and conditions

Every quote is free and without obligation. It details the services included, the services excluded and the price.

Unless stated otherwise, a quote is valid for thirty days from the date of issue.

The order is formed by the client's written acceptance of the quote, on paper or electronically.

Dates and time slots are agreed with the client and confirmed before travelling.

The client provides free and safe access to the equipment concerned. If access proves impossible at the agreed time without prior cancellation within a reasonable period, travel costs may be invoiced.

If the visit reveals work not covered by the quote, that work is the subject of a supplementary quote requiring the client's prior agreement. No additional work is carried out without that agreement, except where there is immediate danger to people or the building.

Prices are expressed in euros. The applicable VAT rate is the one in force on the date of the service; the conditions for applying a reduced rate to building work fall under Belgian tax regulations and are checked case by case.

Unless otherwise agreed on the quote or invoice, invoices are payable within thirty days of the invoice date.

In the event of late payment, late-payment interest and a fixed indemnity may be applied in accordance with Belgian late-payment legislation, within the limits it sets, and after formal notice where required.

Where the contract is concluded off-premises or at a distance with a consumer, that consumer has a statutory period of fourteen days to withdraw, without reason and without cost, in accordance with the Belgian Code of Economic Law.

If the consumer expressly requests that performance begin before the end of that period, they remain liable for the amount corresponding to the services already provided at the time of withdrawal.

Any withdrawal request should be sent to contact@vmcd.be or by post to RAIS BUSINESS SRL's registered office.

Work is carried out in accordance with good practice and manufacturers' instructions.

Parts supplied carry the warranty granted by their manufacturer. Consumers additionally benefit from the statutory warranties provided under Belgian law.

Excluded from warranty: defects resulting from abnormal use, from lack of maintenance after our visit, from modification by a third party, or from a pre-existing defect reported in writing in our service report.

We are liable for direct damage resulting from a fault in carrying out our work.

We are not liable for the consequences of a hidden defect in the building, of a prior design fault in an installation we did not carry out, or of damage resulting from the client's refusal to have work we recommended in writing carried out.

Maintenance contracts state their exact scope, duration, visit intervals and the terms for renewal and termination.

Units or premises inaccessible at the scheduled time are recorded as such in the report. The terms of a catch-up visit, and any cost, are set out in the contract.

The online shop of RAIS BUSINESS SRL sells compatible ventilation filters, new, not made by the manufacturer of the unit. The compatibility stated relies on documented or verified dimensions, frame and filter class; its level of verification is shown on each page.

Prices are in euros, including VAT (21%). Shipping costs, or free shipping, are shown before the order is confirmed. The order is final upon payment; the goods remain the property of RAIS BUSINESS SRL until paid in full.

Consumers have fourteen days from receipt to withdraw without giving a reason, in writing to contact@vmcd.be. Products are returned complete, unopened and unused within the following fourteen days; return costs are borne by the customer. The refund is made within fourteen days of receiving the return, by the same payment method.

Delivery times are indicative: dispatch usually within two working days, delivery in Belgium within one to three working days. A delay does not give rise to compensation, but the customer may cancel an order not yet dispatched within a reasonable time.

A product that is non-compliant or damaged on receipt is reported within two working days with photos; it is replaced or refunded, return costs included. The two-year legal guarantee of conformity applies.

These terms are governed by Belgian law.

In a dispute with a consumer, that consumer may use the Consumer Mediation Service free of charge (www.consumerombudsman.be) before any court proceedings.

Failing an amicable resolution, the courts of the district of RAIS BUSINESS SRL's registered office have jurisdiction, without prejudice to mandatory provisions protecting consumers.